Avoiding Unintended Metrics

If you cannot measure it, you cannot change it. Many of you know this and try to measure as many aspects of your website as possible. These analytics provide you with an overwhelming amount of information. Yet, I caution you about what numbers you try to change. In some cases, there are unintended consequences to your metrics. Here are some tips on how to avoid or at least be prepared for them.

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Coping with Church Scandals in a Digital World

The news is rife with stories of high-profile people abusing positions of authority. A recent story close to my heart is sex abuse scandals in my home state of Pennsylvania. How does the church react to such accusations and scandal? How we react on our digital platforms is closely scrutinized. Here is my playbook for what to do if a scandal hits your area or church.
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What Coaches Can Teach Church Communications

Sports and competition teach us many life lessons. They are often learned because of a good coach. We receive both encouragement and admonishment from them. Coaches see the potential we have and know how to get us to reach it. Years of expertise give them keen insights. But anyone with a good coach knows, they help us with life as well as our sport. Here are a few lessons coaches have taught me, and how church communications can also benefit.

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Creating A Successful Digital Ministry Onboarding Plan

Not having a plan for integrating new team members is a recipe for losing money. The longer it takes someone to start doing their job, the less impact they have. Unfortunately, many groups do not plan for this until the task is upon them. This sends a message that your people’s time and efforts do not matter. Keep reading for some common new hire pitfalls you should avoid.
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Cultivating your Web Team’s Culture

What culture does your web team have? If you are a team of one, that is an easy question. But it is more difficult if an entire communications team supports your church. If you are the leader, you have a heavy burden on your shoulders. You dictate what the culture is for your team. Here are a few insights on how you can positively impact your mission.
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Getting Maximum ROI on Interns

The summer is winding down and college students are getting ready to head back to school. Some lucky ones had an opportunity to work as interns during their break from classes. If you have an internship program, I have some ideas how to get the most from it. If you do not, I will give you encouragement to start one.
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Cautiously Cultivating a Personal Brand

Have you ever heard of Billy Graham? Does the name Rick Warren ring any bells? These men and many others have contributed greatly to the kingdom. They also invested in creating a personal brand as well. If done properly, it is not a narcissistic or prideful thing to do. It gives you focus as well as a bit of fame. That fame, when stewarded well, can be a powerful force for change. This is a quick guide to creating an online personal brand while remembering that it is not all about us.
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The Dangers of Scope Change

Often the only constant on your web team is change. Unfortunately those changes have the possibility of completely derailing a project. Changes to a website project’s scope cause adjustments in timeframes, effort, cost, and research. Most companies utilize project managers to mitigate these risks. However, small church web teams often do not have this luxury. This article will explore what scope changes are, how they occur, and how you can mitigate the impacts to your timelines and quality.
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Web Teams: Starting An In-House Team

How do you go about creating an in-house web team for your church? What skill sets do you hire, and in what order do you bring them on board? Whether you are starting a website from scratch, or are taking it over after an external company developed it, there are several key roles you must fill on your new team. These roles are in a purposeful order, which is not to say that one is more important than the other. It is just a logical progression of needs and skills that will get your website running quickly and in the right direction.
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CWS Podcast – Ep. 40: Defining Webiste Victory

cws-podcast-logoThis is a shorter but still very important podcast episode that talks about success and failure. Basically, if you are not defining webiste victory, you will never know if you achieved it. As I mentioned in last week’s episode, your church website should evolve via small projects. Each project is part of a strategic roadmap to get you to a new level of success. But each project needs clear goals and definition of what is considered a “win”. If not, you will not know if you succeeded, and more importantly, when you failed.
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Website Failure: Building Hope

Launching a new website can be fun and exciting, filled with wild expectations of a flourishing church ministry. Then reality hits you when church attendance remains the same, and website traffic numbers are floundering. Here I will offer suggestions on how to maintain hope and deal with the obstacles of growing your church’s Internet presence.

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